Dramatically shortened user documentation development times, using agile software development methods and a DITA XML-based authoring and publishing system
Rapidly standardized user guides for business sites around the world with easy to use Word and FrameMaker templates and detailed style guide
Won eleven awards in six years from the Society for Technical Communications (STC), including one Distinguished Award and three Awards of Excellence
Delivered highly-rated presentations on agile documentation development, DITA XML, and single-sourcing at the DITA 2007 East conference, Ontario STC chapter meetings, and the SingleSourcing 2001 Conference
Published hundreds of articles, columns, white papers, manuals, and training courses on a wide range of subjects, with a particular focus on networking, telecommunications, integrated systems, and laboratory automation
Won 1994 Andersen Consulting (now Accenture) Business Technology Writing Award for best article in a Canadian trade or technical publication ("Online Publishing", Electronic Link Magazine, September/October 1994)
Designed and implemented a rapid documentation development process based on agile software development methods and DITA XML-based authoring and publishing
Developed easy to use Word and FrameMaker templates and detailed style guide that enabled Thermo product development business units around the world to rapidly standardize product documentation
Advised Thermo corporate marketing services on all issues relating to user documentation, including tools, processes, and translations
Supervised the development and maintenance of more than 300 user guides, service manuals, and manufacturing work instructions for laboratory automation hardware and software products
Developed and presented annual budgets to senior management
Directly supervised three full time staff and several contract staff
Provided a wide range of communications services to other departments, including sales, marketing, corporate, manufacturing, customer support, and research and development
Created and maintained contents of award-winning CRS Robotics web site
Developed award-winning interactive product information CD-ROM
Supervised and published German translations of user guides
1992-1999: Contract Technical Writer, NCR Canada Ltd
Wrote, illustrated and edited the following manuals and courses for application developers, administrators, system engineers and systems integrators:
ImageMark POD Programmer’s Training Course
SIIPS Link to Image Archive and Delivery: Installation and System Administration Guide
Document Management System: Application Development Environment
Recognition General Information
Document Management System: General Information
1998: Contract Technical Writer, Promis Systems Corporation
Wrote, illustrated and edited the following manuals in both paper and online form:
Encore! FAbuilder User Guide
Encore! FAbuilder Programmer’s Reference Guide
1992-1996: Contract Technical Writer, International Verifact Inc
Wrote, illustrated and published the following application development guides, programmer's reference manuals and on-line help for developers of applications for IVI's line of secure transaction terminals:
